Privacy and Terms of Use

Introduction

This document outlines how personal and health information is collected, used, and protected in connection with services provided. It is designed to align with applicable federal and state requirements, including standards applicable to federally supported health programs and HIPAA.

Scope of Services

This policy applies to all digital services, including websites, applications, and patient engagement platforms. It also applies to all workforce members, contractors, and partners handling personal or health information.

Information Collected

Information may include personal identifiers (name, contact details), service-related information, and health-related data provided voluntarily or collected as part of service delivery.
• Technical data we may collect:
• Information you provide (name, email, forms)
• Automatically collected data (IP address, device, usage)
• Cookies and tracking data
• Information from third parties

Use of Information

Information is used for treatment, payment, healthcare operations, communication, compliance, and service improvement. Health information is used only as permitted under applicable laws and regulations.

Sharing of Information

We share information with service providers, as required by law, or with your consent. We do not sell your data.

Data Security

Administrative, technical, and physical safeguards are implemented, including encryption, access controls, and workforce training.

Data Retention

Information is retained in accordance with legal and regulatory requirements, including healthcare record retention laws. We retain information only as long as necessary for services, legal compliance, and operational needs.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, and external services. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties.

Analytics

This Site may collect data that is non-personally identifiable using first- and third-party cookies, such as Google Tag Manager, for demographics and other behavioral information as a part of an advertising or remarketing program. Users may opt out of Google Analytics for Display Advertising through their browser settings or by adding an opt-out browser add-on.

California Privacy Rights

California residents have the following rights under the California Consumer Privacy Act (as amended by CPRA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of personal information, subject to exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: Restrict certain uses of sensitive data.
• Right to Opt-Out: Opt out of sale or sharing of personal information (if applicable).
• Non-Discrimination: Individuals will not be discriminated against for exercising privacy rights.

Requests may be submitted through designated communication methods. Identity verification may be required.

Accessibility & Non-Discrimination

HFHC complies with federal civil rights laws and WCAG 2.1 Level AA standards and provides free language and accessibility services.

Federal Status

Hurtt Family Health Clinic is a Health Center Program grantee under 42 U.S.C. § 254b and a Federal Tort Claims Act (FTCA) deemed facility.

Changes to Policy

This policy may be updated periodically. Continued use of services indicates acceptance of updates. By using this website and mobile apps, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our website or mobile apps.

Contact Information

Questions or requests regarding this policy should be directed to the designated privacy or compliance office.
Hurtt Family Health Clinic
Privacy Officer: James Walter
Phone: 714-247-0300
Email: patientadvocacy@hurttclinic.org
Address: 14642 Newport Ave, Suite 300, Tustin, CA 92780